July 21, 2018

Shelf Number: 1900 - 03

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Training Modules for Court Support Personnel 2000

This binder contains twelve Training Modules--"Caring for Your Customer and Yourself"; "Managing Your Workload"; "Fostering Effective Communication"; "Serving The Self-Represented Litigant"; "Enhancing Your Work Relationship With Your Boss"; "Striving For The I.D.E.A.L. In Decision Making"; "Accounting For The Non-Accountant"; "Untangling the Web: An Introduction To The Internet"; and "Workplace Credibility: Preparing For Promotion" (out prior to end of year)--to use in the training of court support personnel. Each module consists of both a Participant Packet designed with activities to engage personnel, and a Facilitator Packet designed to assist trainers in providing additional instructional activities for court staff.

Available Media: Print

Faculty Author: Vickie Eggers, Cynthia Kruska

Producer: Michigan Judicial Institute

Source: Michigan Justice Training Commission